We value staff who want to do the right thing, who are persistent and dedicated to solving problems, and who put the client first. StrataDefense has an immediate opening for a Technical Support Analyst to join our technical support team. The Technical Support Analyst is an entry level position and acts as the frontline of support for our clients. Residence in Wisconsin is required. Location in Racine or Wausau area is preferred.
To apply for this position, please send your resume to jobs@stratadefense.com.
Job Duties
The Technical Support Analyst is an entry level position and acts as the frontline of support for our clients.
- Answer incoming support phone calls and triage new support tickets
- Handle incoming support requests such as:
- Reset user passwords and unlock user accounts
- Setup and disable user and email accounts
- Setup and image customer workstations
- Perform basic software and hardware installation and configuration
- Resolve basic application, workstation, and server tickets
- Complete project work as assigned
- Contribute to team knowledge base
- Report time accurately and completely.
- Operate under the leadership of the team lead or supervisor
- Assist other team members as needed
General Requirements
People successful in this role are:
- Detail-oriented
- Capable of communicating with non-technical clients effectively
- Able to perform under pressure and handle multiple tasks simultaneously
- Committed to high quality work, done on time
- Exceptional at solving problems
Education and Experience Requirements
Associates Degree in Networking, Computer Support, or Application Development or 1 year on the job experience in a similar role strongly recommended. Will train the right candidate.
Other Requirements
This position requires working some evenings and weekends as needed.
AAP / EEO Statement
StrataDefense, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
